In support of our business owners we will be offering a temporary drop shipping service free of charge which includes free shipping on all orders of $50 or more for all professional accounts (excluding student accounts). In order to utilize this drop shipping option, the below guidelines must be followed:

Drop shipping is an option that will allow you to place an order on your account, but request for it to be shipped to your client. The order will be picked and packed by our fulfillment center and shipped directly to your client. The packing list inside the box will not reflect any pricing and the order will not have marketing materials or pricing for professional accounts.

Processing times for drop shipping orders will be longer than usual due to the added steps listed below. Please anticipate drop ship orders will ship from our fulfillment center.

Order processing for professional account holders still able to ship to their place of business will receive priority over drop ship orders.

• If you are a tax-exempt business, we need to have a valid Resale certificate on file for you within your home state. To submit a new resale/exemption certificate, please send your resale or exemption certificate to Image’s Tax Department to Imagetaxdept@imageskincare.com.
• Please note we are unable to accept a sales permit in lieu of the resale/exemption certificate. If you have any questions regarding your state requirement feel free to email us at Imagetaxdept@imageskincare.com.
• Orders must be placed online at professional.imageskincare.com.
• Orders must be placed with account holder and/or business credit card; client credit cards may not be used. You will need to bill or collect funds from your clients.
• Each customer that is drop shipped to, must have a separate order placed. Multiple shipping addresses cannot be place on one order.
• Orders must ship to same state the account is located in. Interstate or international shipping will not be allowed with no exceptions. No exceptions will be made.
• All order confirmation, delivery notification and tracking number will continue to be sent to the contact on file with IMAGE. You are responsible to communicate this information to your client.
• Only retail sized items and trial kits can be placed for drop shipping. Professional sizes or products will be removed from all orders.
• All requests for returns, refunds and or exchanges from your clients must be made directly with you, same as if they had purchased at your place of business.
• All requests for order tracking must be made by the account holder to IMAGE directly. Your client will not be provided any information from IMAGE Skincare Customer Care.
• If any chargebacks or fraud is reported on a drop ship order, the account will no longer be allowed to request this service.
• All standard purchase terms and conditions apply. Click here to review.
• IMAGE Skincare reserves the right to discontinue this program at any time.

Instructions on How to Request Drop Shipping:

• Choose items to purchase
• Click on your cart
• In the special instructions for seller, enter DROP SHIPPING
• Select check out
• Enter name of person you are requesting to ship to (your client’s name)
• Enter shipping address of where you would like package shipped (your client’s address)
• Choose shipping method

• Continue to payment

• Enter account owner/business credit card information

• Enter billing address associated with credit card

• Select pay now

• The website will advise you once the order has gone through

• Please return to your account page to delete the address from your file.

• You will receive the order confirmation

• Send the tracking number to the customer. Be aware that the order confirmation email has wholesale pricing on it, so do not send the full email to the customer.

Suggestions on how to Communicate Order Transit to Customers:

• Tracking information will be emailed to the contact on file
• Click the link on the link it will take you directly to the tracking
• Share the link with your client via text or email