All you have to do is simply click "Forgot your password?" and enter your email address.
You will receive an email with instructions to reset your password.
If you have an account that is not being recognized or you are still having difficulties logging in or resetting your password, please call us at (800) 796-7546.
Please contact our customer care department at (800) 796-7546 or customercare@imageskincare.com and we will be happy to update your account information.
Congratulations on your graduation.
Please email your new license to our customer care team at customercare@imageskincare.com and they will upgrade your account so you can begin shopping for your professional products.
Congratulations on opening your new business.
Please email a copy of your business license to our customer care team at customercare@imageskincare.com, if you would also like to be tax exempt and have filed the right paperwork in your area let us know in your email so we can send you out the sales tax exemption forms.
Your tracking number can be found at the bottom of the shipment confirmation email that you receive after placing an order.
For all orders placed online, you can log in to your account, select the order, and the tracking number will be available to view as soon as the order ships.
Once order are placed it is automatically sent to our fulfillment center to ensure you receive your skin care as quick as possible.
We are not able to add additional items to processed orders.
Your final invoice is emailed to you right as your order ships.
If you need a duplicate copy please feel free to contact our Customer Care team at customercare@imageskincare.com.
Orders cannot be cancelled after being placed as they will have transferred to our fulfillment center.
If you are unable to receive your order or would like to request to return the order you placed, please call our customer care team at (800) 796-7546.
We can ship to PO and APO/FPO addresses if you call our Customer Care team and place your order over the phone.
They can be reached at (800) 796 - 7546.
We offer $10 flat rate ground shipping on orders under $499 and free shipping on orders over $500. We also offer overnight and expedited shipping.
Pricing can be viewed at the time of checkout.
We accept returns of unopened, unused and resalable retail- size products may be returned to IMAGE within 30 calendar days of purchase if accompanied by an RMA for a refund or credit of the amount paid, minus any outstanding balances.
All requests to return unopened, unused and resalable retail-size products after 30 days of purchase are subject to a 20% restocking fee. All return shipping charges are your responsibility.
Requests to return damaged items or shipping errors must be made by calling our customer care department within 48 hours of receipt of shipment to obtain a return management authorization (RMA) number or have your order corrected at (800) 796-7546.
The customer care department hours of operation are Monday – Friday, 8:30 am – 6:00 pm EST ( except federal holidays).
We do not accept returns or exchanges on professional-size products, peels, enhancers, t-shirts, trial kits, samples, products received as part of 10% back, products purchased as part of an opening order, or items purchased as final sale.
We reserve the right to reject any returns or exchanges should we determine, in our sole and absolute discretion, that a Product is not unopened or unused, with an unbroken seal and unopened packaging or not in resalable new condition, or should you fail to provide us with information or materials (including photos) relating to the relevant Products that we may request from time to time.
There are a variety of modalities and products we recommend pairing.
Please visit the pro resources section of the professional website, then select "PROTOCOLS" and "PROTOCOLS WITH MODALITIES."
All business account orders over $500 receive 10% back in samples, trial kits or marketing support that can be used to promote or sample IMAGE products to your clients.
All current specials and promotions can be found on the specials page, which is accessible from the main navigation on the professional website: https://professional.imageskincare.com/collections/specials.
We have a variety of training options. We offer recorded webinars, live webinars and in-person local classes, as well as live and virtual events throughout the year.
Check the pro resources tab to view recorded webinars and the most up-to-date webinar schedule. Please note that some tradeshows have been rescheduled or are virtual due to COVID-19. Our events calendar is updated frequently and can also be viewed on the pro resources page.
Image Relay is a digital asset portal that makes downloading and searching for IMAGE Skincare brand assets easier than ever.
You'll find hi-res product photos, videos, logos, social assets, marketing support, training materials, treatment protocols and more to promote your business.
There are several ways to access Image Relay:
Direct link: https://imageskincare.imagerelay.com
From the IMAGE Skincare professional login page: https://professional.imageskincare.com/pages/landing
From the IMAGE Skincare professional website: https://professional.imageskincare.com
Visit https://imageskincare.imagerelay.com and scroll to the bottom of the page until you see "NOT A REGISTERED USER?".
Click CREATE AN ACCOUNT.
Visit https://imageskincare.imagerelay.com and enter your username and password, then click LOG IN.
You must create a separate log in for Image Relay; however, you may use the same email and password if you prefer.
You may also download by selecting the downward arrow that appears on the top left of the selected image.
Resetting your password is simple.
Visit https://imageskincare.imagerelay.com and click "FORGOT PASSWORD." You will receive an email to reset your password within minutes.
After creating an Image Relay account and logging in, you can view a "How to Use Image Relay" video tutorial that will guide you on how to navigate, search, download and share assets.
Click here to watch the video: https://imageskincare.imagerelay.com/share/1ee7d28aa0524f24ae3e0c0d42e00b30.
Collections are inspiration boards that allow you to curate photos and videos.
For example, create a board that features new products and share it with your clients by clicking "SHARE" and emailing or sending a link.
Your board will remain private until it is shared.
Hi-res product photos, videos, logos, social assets, marketing support, training materials, treatment protocols and more are available on Image Relay, our digital asset portal for professionals.
Hover over the selected image and you will see a downward arrow; click this arrow to download.
You may also download by selecting the downward arrow that appears on the top left of the selected image.