How to end the contract with us (including if you have changed your mind)

Tell us you want to end the contract. To end the contract with us, please call customer services on 0345 504 0461 or email us at info_uk@imageskincare.com. Please provide your name, home address, details of the order and, where available, your phone number and email address. Alternatively, print off the cancellation form at the end of these terms and conditions and post it to us at the address on the form.

Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must call customer services on 0345 504 0461 or email us at info_uk@imageskincare.com for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.

When we will pay the costs of return. We will pay the costs of return:

if the products are faulty or misdescribed; or

if you are ending the contract because we have told you of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. Most returns collected by us from your home are charged at £ 3.95 per collection. If the costs of collecting the product from you is going to be higher than that amount, we will notify you about it at the time of arranging the collection.

How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below and will only refund the delivery costs if you return the whole of your order to us.

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

If we have not offered to collect the product, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 2.

In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0345 504 0461 or write to us at info_uk@imageskincare.com or Image Skincare, Venture House, Parklands, Railton Road, Guildford, Surrey, GU2 9JX.

Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.

Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 0345 504 0461 or email us at info_uk@imageskincare.com for a return label or to arrange collection.